I'm sorry, but I provided an answer for you on your other thread, here:
Trewavas
said
:
While this could be a visual glitch, I am aware that there were some issues relating to loyalty points recently, particularly around payouts. It should be resolved, and if you did not receive a payout, you'll receive double next time.
Make sure you check your loyalty points balance over the coming days. If it doesn't increase, it could be a sign of a larger issue. Therefore, if you find that you still haven't received them, you'll need to contact billing support through the following link:
Didn't receive my Loyalty Points
.
It might also be worth sending an in-game bug report if the interface still isn't working as intended.
The only way you'll resolve this issue is to work through the link that I have provided.