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Need more help

Quick find code: 259-260-374-66200944

Dec 2017

Mr Toar

Posts: 777 Gold Posts by user Forum Profile RuneMetrics Profile

I'm trying to get help from Jagex because there is something wrong with my account.


Aanyone have tips how to do that with this Forum?

thanks,

mr Toar

30-Jan-2021 18:58:29

Dec 2017

Mr Toar

Posts: 777 Gold Posts by user Forum Profile RuneMetrics Profile

maybe ill try and report ingame (although the problem isnt ingame but with the solomonstore)

30-Jan-2021 19:15:00

Mar 2023

Grumpily

Posts: 2,891 Adamant Posts by user Forum Profile RuneMetrics Profile

Doubt you can get your problem resolved using this forum, better posting in reddit or @ Jmods on twitter

04-Feb-2021 23:11:13

Jun 2014

Trewavas

Posts: 28,498 Sapphire Posts by user Forum Profile RuneMetrics Profile

I'm sorry, but I provided an answer for you on your other thread, here:

Trewavas said :
While this could be a visual glitch, I am aware that there were some issues relating to loyalty points recently, particularly around payouts. It should be resolved, and if you did not receive a payout, you'll receive double next time.

Make sure you check your loyalty points balance over the coming days. If it doesn't increase, it could be a sign of a larger issue. Therefore, if you find that you still haven't received them, you'll need to contact billing support through the following link: Didn't receive my Loyalty Points .

It might also be worth sending an in-game bug report if the interface still isn't working as intended.
The only way you'll resolve this issue is to work through the link that I have provided.

05-Feb-2021 00:12:54

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