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My Alts got banned? Thread is locked

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Toad
Nov Member 2021

Toad

Posts: 9,646 Rune Posts by user Forum Profile RuneMetrics Profile
I have 10 Alts I was training for prif / light within, I invested in getting them 75 agility through SHF, 80 Herb, 80 Craft, 99 Smith and a lot of other stats, even keepsaking items.

Who honestly invests so much money in alts if it was a throw away account (including quests & items)



Today they got banned for macroing, even though I was playing them manually.



RIP Frog Army

Give me my frogs back Jagex

24-May-2020 11:13:50 - Last edited on 24-May-2020 11:34:37 by Toad

Chee
Jul Member 2016

Chee

Posts: 1,946 Mithril Posts by user Forum Profile RuneMetrics Profile
I was just wrongfully muted over the last 24+ish hours. Not sure what's going on in their abuse department but I think something might need some looking into...

This is what I got muted for ...

(no this isn't a joke, that is a real mute)
@Chee__RS
Maxed
Ironwoman
Completionist
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Max: 28 Jan 2018 | MQC: 9 Aug 2019 | Comp: 18 Oct 2019

24-May-2020 22:57:38 - Last edited on 24-May-2020 22:57:56 by Chee

Toad
Nov Member 2021

Toad

Posts: 9,646 Rune Posts by user Forum Profile RuneMetrics Profile
Chee said :
I was just wrongfully muted over the last 24+ish hours. Not sure what's going on in their abuse department but I think something might need some looking into...

This is what I got muted for ...

(no this isn't a joke, that is a real mute)


Whoever is dealing with those report abuse cases needs to be reviewed, I think the department that banned my accounts is different but even in my case their detection system is awful, I got 5 alts banned for standing in artisans workshop, it's beyond a joke

The people reviewing mutes are often low paid (minimum wage) fresh graduates looking to break into the industry.

25-May-2020 01:21:12 - Last edited on 25-May-2020 02:19:52 by Toad

Toad
Nov Member 2021

Toad

Posts: 9,646 Rune Posts by user Forum Profile RuneMetrics Profile
The Appeal Response

After a comprehensive review of this account there is sufficient evidence to suggest the offence was applied correctly. There is no suggestion that the offence was applied in error.

However, as this is a temporary offence the good news is that you will be able to return to game once your offence has expired. To check when this is, simply log in to your account on the RuneScape website to view your offence history.

Please understand that our decision is final and that we haven't reached this conclusion lightly. It's important to remember that as described in our terms and conditions, the account creator is responsible for the account's behaviour, so highly encourage you to read the Rules of RuneScape before starting a new adventure to avoid a similar situation in future.


TLDR

I know I was using the Official Client + A USB Mouse and no third party software.

When playing 10 alts manually on the same computer / world, their "bot detection" really cant tell between human players and 5+ alts, genuinely makes me lose interest in the game (and confidence in Jagex)

The "good news" is that I can continue playing and get permanently banned to another falsely applied ban later on, which is basically saying it's not worth continuing investing time/gp in alts.

Putting this on the HLF at this point mainly for those thinking about running 5-10 alts, it's genuinely not worth it, I was running 5 without a problem, after I increased to 10 I was being flagged (manually clicking each window and client), I was falsely banned, and Jagex thinks it was applied correctly.

26-May-2020 13:18:17 - Last edited on 26-May-2020 13:36:58 by Toad

Cyanid
Jan Member 2006

Cyanid

Posts: 24,133 Opal Posts by user Forum Profile RuneMetrics Profile
I've heard of something similar happening to several other people very recently. Really don't get what's going on with this, good luck recovering your alts/getting it struck from their account history.


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28-May-2020 15:55:11

4p
Dec Member 2007

4p

Posts: 967 Gold Posts by user Forum Profile RuneMetrics Profile
Same thing happened to me too, unfortunately. Playing on a few alts at the same time, and they were all banned at the same time.

I found some information on an 'unofficial' website which suggested that 'Bot Busting (moderate)' implies it may be a manual ban from a Jagex Moderator hopping around looking for bots, and maybe even reviewing those 'false' reports which are coming in.

If any of the reports against my accounts were reviewed, it would be quite obvious that I stand there and talk to people explaining how alts work and why I was running multiple accounts.

I also received exactly the same response as you did - that Jagex have absolute proof I was using third-party software, which is against the rules, but it's only a temp ban so don't worry about it........................

I was reminded of, and direct to, the RuneScape rules and told not to do it again.
I still play on my alts, but I'm genuinely worried/anxious that they're going to be wrongfully banned again - and there's nothing I can do about it.


I understand that mistakes happen, and some bans are going to falsely be applied, but it's very unfair to tell people to stop doing what you are doing and never do it ever again or you will be permanently banned ... when you're doing nothing wrong.

Between just the two of us we have almost 30 paid days of 'false-positive' bans.

A person in my clan was also recently banned. I can't speak on their behalf because I'm unsure of the full story - but he got exactly the same response from Jagex. Unfortunately this happened to his maxed main account.


It would be nice to be able to speak to a human about this issue for the sake of all those affected. There's clearly an issue here :(

28-May-2020 20:11:00

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