As this isn't a thread for account support, I've hidden your post.
That said, I really appreciate your honest feedback and I think you raise some good points. We're always striving to deliver good service and I'm really sorry if that's not been the case for you.
I will go away and look into the details you mention and if there is anything I can do to help, I'll be sure to drop you a message or simply take the action necessary.
Since I promised I'd come here in the poll, here I am.
In question 4 I missed the answer 'Less than once a month' because I have posted here before, yet I definitely don't come here every month.