@ Trewavas - It's related to the new character models currently in development, so its fine there.
@ Why You Cry - I'm not sure if you can get those added back or not. You might try the
Refunds page in the Support Centre
or post your question on a new thread in the
Community Led Payment Support Forum
. If you are still in need of help getting the game to run, you can post a new thread in the
Community Led Technical Support Forum
, being sure to specific which game version and what type of computer or mobile device you are using.
For future reference, this thread is for getting assistance with Forum related issues. as described in the opening post.