While the subject header of that thread could garner aid in the account help forum... Maybe... Looks like they're more interested in complaining rather than an actual solution. You've given them some decent advice. If they need more we can revisit it.
When the day becomes the night and the sky becomes the sea, when the clock strikes heavy and there’s no time for tea; and in our darkest hour, before my final rhyme, she will come back home to Wonderland and turn back the hands of time.