@ CuddleBucket - That user has already received excellent advice on their thread. I could move the thread to the Community Led Account Help Forum, but as they've already gotten advice from one of the awesome Community Helpers, there's not much point in moving it now.
@Jeremy Cheng - it was a remade duplicate thread, and OP already has a thread going in RGU for it, so it wasn't really necessary. Cheers!
Community Manager for Jagex