F A U N - This thread really isn't meant for reporting in-game things (but rather for reporting issues that come up on the forums). With that said though, after reviewing the post you left here (and a similar version you have posted on a different thread), I will pass this along to Jagex to take a closer look at when they are next in the office.
What I would recommend that you and others do is continue to report this player when they say hurtful things towards others ingame. Each report does help, as it captures new text that Jagex will be able to review and take action on when they review the reports. The ingame report system is the best way for these matters to be sorted.
09-Sep-2016 23:20:38