Slackend, it takes time to perform the tasks that you had requested. Similarly, reports are hidden in this thread, when a Forum Moderator goes to investigate.
In future, please be patient, while the tasks are peformed.
Anonymous_uk, I'd recommend reading the following thread located in the Community Account Help forum:
Lock your account [GUIDE]
.
If you need further account assistance, I'd recommend reading through the relevant sections of the
Support Centre
and if you have questions, use a ticket link (if provided on the relevant article) or ask your fellow players for advice in the
Community Account Help
forum.