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Quick find code: 23-24-312-63626936
This is like the 3rd or 4th edition of the OTCL. The previous edition to this one had over 100 000 posts on it and was well used, but OT has slowly died...
10-Oct-2012 18:47:00
1.) See if you need to update Java.
2.) Delete every of Java off your Computer then re-download Java again.
3.) If none of this works. I don't know.
2.) Delete every of Java off your Computer then re-download Java again.
3.) If none of this works. I don't know.
11-Oct-2012 23:50:57
Sgt Robert,
Have him reset his cache to start with:
Click the Start button --> Search and copy these directories into the search bar:
%HOMEDRIVE%\.jagex_cache_32
%WINDIR%\.jagex_cache_32
%USERPROFILE%\jagexcache\runescape\LIVE
%USERPROFILE%\.jagex_cache_32
Once you've found these folders, please delete them.
After that, get him to DOWNGRADE Java as Java 7 is still dealing with compatibility issues with RuneScape. You can do so by following these instructions:
1. Go to Start > Computer > Programs and Settings
(Note that in Windows XP this will be Start > Control panel > Add/Remove programs)
2. Uninstall all versions of Java
3. Visit the download for Java 6 update 35 here:
http://oracle.com/technetwork/java/javase/downloads/jre6u35-downloads-1836473.html
4. Select "Windows x86 Offline" to begin the download, then install Java
5. Restart your browser and try loading Runescape again
After that, have him shift between the display options which you can do so rom the Login screen, or in-game by clicking on the 'Tools' icon or spanner.
Click 'Custom'
Under 'Display' choose from either DirectX or OpenGL but don't go for Software as he may experience white screens or more black screens (Mac users do not have access to DirectX)
He can also download the official client here if the above fails for him from the following link:
http://runescape.com/downloads.ws
If the problem persists, have him submit a technical ticket here describing the exact issue:
https://secure.runescape.com/m=ticketing/tech_support.ws
- Maxilicious
Have him reset his cache to start with:
Click the Start button --> Search and copy these directories into the search bar:
%HOMEDRIVE%\.jagex_cache_32
%WINDIR%\.jagex_cache_32
%USERPROFILE%\jagexcache\runescape\LIVE
%USERPROFILE%\.jagex_cache_32
Once you've found these folders, please delete them.
After that, get him to DOWNGRADE Java as Java 7 is still dealing with compatibility issues with RuneScape. You can do so by following these instructions:
1. Go to Start > Computer > Programs and Settings
(Note that in Windows XP this will be Start > Control panel > Add/Remove programs)
2. Uninstall all versions of Java
3. Visit the download for Java 6 update 35 here:
http://oracle.com/technetwork/java/javase/downloads/jre6u35-downloads-1836473.html
4. Select "Windows x86 Offline" to begin the download, then install Java
5. Restart your browser and try loading Runescape again
After that, have him shift between the display options which you can do so rom the Login screen, or in-game by clicking on the 'Tools' icon or spanner.
Click 'Custom'
Under 'Display' choose from either DirectX or OpenGL but don't go for Software as he may experience white screens or more black screens (Mac users do not have access to DirectX)
He can also download the official client here if the above fails for him from the following link:
http://runescape.com/downloads.ws
If the problem persists, have him submit a technical ticket here describing the exact issue:
https://secure.runescape.com/m=ticketing/tech_support.ws
- Maxilicious
12-Oct-2012 02:17:46
Quick find code: 23-24-312-63626936 Back to Top