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New log-in req dont work Thread is locked

Quick find code: 14-15-75-66290239

Daedalica
Jun Member 2020

Daedalica

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Ok, this is crazy.

I went to log in and the jagex launcher no longer allowed me to log in with Facebook. I entered my email address and made a password and it just tried to make me start a new character. It gave me no option to link the Jagex account it forced me to create to my existing character.

Now, my email address is tied to the character I didn't even make.
How do we access our accounts if we were logging in using Facebook until now? I can log in with facebook to my account on the website, but not in the Launcher.
I tried finding ANYWHERE to ask about this problem in the support section of the website, but the question doesn't exist to choose from, and there is nowhere to send queries from that I can find.

This had to happen during DXP!!!

11-Nov-2023 22:42:08

A  Cole
Nov Member 2003

A  Cole

Posts: 14,761 Opal Posts by user Forum Profile RuneMetrics Profile
If you have a Jagex Account, you will not be able to log into your character in any of the old ways.

If you do not see your character on your Jagex Account, you need to "
Import Existing
".

https://help.jagex.com/hc/en-gb/articles/12270690574993-Add-a-RuneScape-character-to-your-Jagex-Account


This video may help:

https://www.youtube.com/watch?v=_yE3ldiD3v8



~A~

11-Nov-2023 23:42:21 - Last edited on 11-Nov-2023 23:44:10 by A  Cole

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