RuneScape Forum Archive | Venting on security.

Zander Ayden

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello Jagex and community. I hope this message gets to someone over at Jagex. This is more or less a vent from a veteran that has played this game on and off since 04'. I decided I wanted to return to OSRS again after two years. Now I know there is Jagex accounts which is more safe. So I do understand that. This is more venting about the level of security and how it could've been fixed a lot sooner.

So I tried to log in and sadly I can't login because my Authenticator wasn't on my device no more? I never got an email regarding the change. I checked my password it was changed as well. I never had an email regarding that either. So I'm in the discord server and talking to a gentlemen and he advised me that even though I had all that setup, if my email was leaked they had full access to everything. Well...situation to that is...I have an email setup on my phone alone as a 2fa for my email on my PC that I use for everything. So they couldn't get access to my email unless they had access to the 2FA email, which has a 26 digit random password generator. Which no one does not even my mother, rest her soul.

Now the realization that I won't ever return to the game because all my hard work for the years I played my OSRS account vs now just seems insignificant. This all could've been fixed if Jagex put forth the effort, which never was done. I loved Runescape for all the nostalgia it gave me. The memories I had with my friends which I will always keep. Sadly I won't find joy in playing it no more so if my account is stolen once again it is no longer my concern. I'm putting this game forever behind me and never looking back at it.

This is best wishes for all of Runescape, Jagex, Mods and investors that support/play this game.

21-Sep-2023 05:55:31

Jan

2008

Ladyolake

Posts: 7,111 Rune Posts by user Forum Profile RuneMetrics Profile

Authenticator and password can only be changed by your email.

look to see if the emails were deleted.

Best wishes in your future endeavours. The richest person is not who has the most. It is who Needs the least.

21-Sep-2023 07:49:40

Jan

2015

Tenebri

Posts: 39,414 Sapphire Posts by user Forum Profile RuneMetrics Profile

hackers a lot of the time will block all jagex email addresses going to your email. so you never get an email.

with everything you have said it sounds like a keylogger / phishing site. which jagex can not protect you from, that is unfortunately all on us. even if jagex did have the best security out of all places. it still cant help from that because you are giving your info to the hackers.

i dont know what effort you want jagex to put forth. the security features we have in this game are actually very good. but as stated its only good as the user makes it.
200m all RS3 on 7/3/19

1.2Billion overall Slayer xp / Ultimate slayer title

OSRS 2277/2277 Untrim slayer cape

Hail Satan, He loves for who you are.

21-Sep-2023 10:17:38

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21-Sep-2023 13:09:01

Jan

2015

Tenebri

Posts: 39,414 Sapphire Posts by user Forum Profile RuneMetrics Profile

Zander Ayden said :
Yes I fully understand Phishing and Keyloggers. I never not once went to a suspicious website other than Youtube. I'm very strict on security on my side. I'm still receiving emails from Runescape. I have their newsletters that still come to me.

jagex dont just use one email. they use separate ones for security to newsletter

the amazing thing about suspicious websites, is they are made to look legit to fool you. so yeah of course you will think you havent been to one.

eitherway what you have said nothing indicates it being jagex fault.

do you have jag account?
200m all RS3 on 7/3/19

1.2Billion overall Slayer xp / Ultimate slayer title

OSRS 2277/2277 Untrim slayer cape

Hail Satan, He loves for who you are.

21-Sep-2023 13:34:14 - Last edited on 21-Sep-2023 13:35:39 by Tenebri

Jan

2003

Tuffty

Forum Moderator Posts: 152,207 Ruby Posts by user Forum Profile RuneMetrics Profile

Zander Ayden said :
It's why I fully believe this is Jagex's fault. Who's to say they don't have an employee there who sells accounts like (name removed) did in the past? People are only human.

Sorry you think this way. But it's upto each and everyone of us to keep out Account Safe and secure. It's in the Terms & Conditions bottom of the page.

6. Your account and license.

You agree to keep your password safe at all times and not to disclose it to any other person. You are fully responsible for all activities on your Account (including the activities of all persons who use your password to gain access to your Account or who use the device on which the Jagex Product or related software is installed and/or downloaded) and for complying with any licences granted in these Terms and for any software. You are expressly prohibited from allowing anyone else to use your Account or to play or access the Jagex Product on your behalf. We reserve the right to Stop immediately your Account if someone else uses it. To help ensure the safety of your password, you must keep your computer and/or device (as applicable) free of viruses and other malicious code including Trojans, worms, time bombs, malware and spyware. You must use your password in accordance with the password requirements specified in the rules of the Jagex Product. REAL JAGEX STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD.

Sorry but Jagex are not to blame for weak security.

I've also removed 1 post for naming an Ex Employee.

I've also locked it as you said it was your last post.

If you need help or advice on securing your System or Account we have a great team of Community Helpers as well as knowledgeable members of the Community that can guide you in the Account Help section. Comprehensive Account Security

Live long and Prosper......

21-Sep-2023 14:56:07 - Last edited on 21-Sep-2023 15:05:14 by Tuffty

Forums

Venting on security.

Zander Ayden

Ladyolake

Tenebri

Tenebri

Tuffty