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Clan Motif/Banner won't update

Quick find code: 135-136-67-66020718

Umami
Nov Member 2015

Umami

Posts: 824 Gold Posts by user Forum Profile RuneMetrics Profile
Not sure if this is the correct place to post this, but I'll give it a try.

So the thing is, we've tried to update our clans motif for over a month. While it updates instantly in-game and it looks good in our citadel, it won't update on the homepage & therefor not on RuneClan. How should I proceed forward from here? The clan in question is 'Norge'.


This is how it looks in-game & should look everywhere:



This is how it looks on the Official RuneScape homepage:



This is how it looks on RuneClan:

{¨`
*

`
*
¸

*
.¸}
Umami
-
Norge
- Twitter: @UmamiPan

20-Jun-2018 10:45:52 - Last edited on 20-Jun-2018 10:48:59 by Umami

Sicariu
Feb Member 2011

Sicariu

Posts: 9,648 Rune Posts by user Forum Profile RuneMetrics Profile
Hi,

This is the correct place to ask. :)

Unfortunately, this has been bugged for years, and there are many older threads asking the same question as you in this forum section. :( If it doesn't update on the website, make sure to submit a Bug Report and include your clan's name in the report.

Once it eventually updates on your clan page, RuneClan may take longer to update because it's a fan site and not a Jagex-run website. I'm not sure exactly how their updates work for banners.
~ Sicariu
Leader of
No Sigil No Sleep
- founded 1 April 2013
Need Clan Help ?

20-Jun-2018 16:44:22

Umami
Nov Member 2015

Umami

Posts: 824 Gold Posts by user Forum Profile RuneMetrics Profile
Thanks for replying Sicariu! :)

I've sent a bug report in-game explaining this. Also included our clans name and this threads QFC. I hope this get resolved soon. :) Regarding RuneClan I'm aware that they have a delay to reduce bandwidth.
{¨`
*

`
*
¸

*
.¸}
Umami
-
Norge
- Twitter: @UmamiPan

26-Jun-2018 17:45:35 - Last edited on 26-Jun-2018 17:45:45 by Umami

Sicariu
Feb Member 2011

Sicariu

Posts: 9,648 Rune Posts by user Forum Profile RuneMetrics Profile
Mod Lyon gave this reply on another thread about this issue
Original message details are unavailable.
Hah.

Hey there,

Frankly we're super busy with ... literally everything.. right now, hence why we haven't replied sooner.

The problem is a caching issue on our side not refreshing the banner, unfortunately there's not a solution I can give you that I'm aware of. Further, this isn't something that's going to be fixed for some time.

If there are any more updates or I'm corrected by another JMod I'll let you know. Until then I'm afraid its something you're going to have to grin and bear.

Apologies,
Mod Lyon
~ Sicariu
Leader of
No Sigil No Sleep
- founded 1 April 2013
Need Clan Help ?

11-Jul-2018 20:27:52

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