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MOBILE PRE-REGISTER REWARDS +

Quick find code: 443-444-803-66219373

Love My Man
Jul Member 2006

Love My Man

Posts: 831 Gold Posts by user Forum Profile RuneMetrics Profile
2 parts ~

Hi, I have been a beta tester for the duration and suddenly last week my phone is no longer compatible ~ Samsung J3 Android 8.1.0 well within specs needed.

Secondly, all of the Pre-Register / Beta Test Rewards, do not show up for me thru the listed options for collecting them via the desktop.

I hope this is a glitch and that myself and others are not being screwed out of the rewards promised.

~ Love

P.S.
Don't worry Jagex, as with all posted forums, I know this will not get an official response but this is my way of letting you know, there is an issue that needs to be fixed.

18-Jun-2021 03:27:40

Houdini O_o

Houdini O_o

Posts: 30 Bronze Posts by user Forum Profile RuneMetrics Profile
Definitely feel your pain...
I have been posting about the Mobile Founders rewards which are separate from the Mobile release rewards. I have reported via the Mobile app last month, posted on forums in multiple threads, emailed support, and posted multiple times on Twitter.
I have not ONCE received a reply from Jagex at all.

So there has been NO mention in updates to let players (there are multiple players mentioning this SAME issue) know HOW or WHEN we can expect to get the Mobile Founders (beta) rewards:
The first set includes
Radiant Dawn armour, Immobile Rest animation override, Steel Panther pet
, and
15 Treasure Hunter keys.
On 5 November 2019 a second set of rewards became available, including double daily Treasure Hunter keys for seven days and four large protean packs.
On 12 November 2019 a third set of rewards became available, including 25 Treasure Hunter keys and a huge lamp chest.

The (3) items in Orange highlight are the ONLY items I received. I believe everyone received those.
Everything Yellow highlighted are the items I have NOT received or had the pleasure of a response on when I might expect them. This has been ongoing since May 27th. I think I have been patient (not really) in expecting some form of communication or resolve for this.

Don't be surprised to see this post in other threads. Also along with screenshots on Twitter.
Ignoring players should not be as common as what it is...I have done a lot of searching to see if anyone else got a resolve to this...but have found everyone is still "hanging" in limbo.

18-Jun-2021 17:29:29

Love My Man
Jul Member 2006

Love My Man

Posts: 831 Gold Posts by user Forum Profile RuneMetrics Profile
Hi Houdini O_o , I normally am patient too and supportive of Jagex because I get that it is not just a game, it is a business. However, Seriously, look at how many players they boast versus how many employees they have to pay salaries too. They really can't afford to have a communications staff to answer messages, post responses on the threads, to HELP PLAYERS frustrations end? Just to at the very least keep people informed. At the moment, I KNOW this will not get resolved because we, as players are not important to them because they know, they will get our monthly payment either way. We will NOT get the rewards promised which now opens up a new group of dis-gruntled players.
We will NOT get answers from a Jagex employee.

I truly do LOVE Runescape, but things like this is simply sad.

~ Love

19-Jun-2021 04:02:59

Daddy Roshi
Jan Member 2018

Daddy Roshi

Posts: 3,348 Adamant Posts by user Forum Profile RuneMetrics Profile
So something i figured out as far as the pet and such is that ive already got them unlocked because im a from the start beta tester as I believe u are as well? so I cant claim what ive already gotten and as far as the keys go idk if I'd already gotten those in the past as well or not tbh

ive talked with houdini before as well about the issues before i realized it had already unlocked them again idk about the keys and such if i had gotten them a while ago or not

As far as seeing rewards I cant see anything about them there's just no option for me to look at them in-game anywhere which seems to be the same issue ur having which makes me wonder since we were starting beta testers we dont see it because we already unlocked them all?
200m defence 08-10-2021


comp cape 12-19-2021

20-Jun-2021 00:59:01

Love My Man
Jul Member 2006

Love My Man

Posts: 831 Gold Posts by user Forum Profile RuneMetrics Profile
Hi Not2Slay, I also am a start beta tester. I checked everywhere for the rewards, they simply are not there.
They do not even come up on the lists.

I followed all the ways Jagex listed to find them and they just are not there.

I was really looking forward to them as I am sure a lot of people including yourself are.

I hope since mobile is such a big part of RS now, that they assign some one to fix this issue, however, the past ways Jagex handles these things, we will be ignored...sadly.

I hope I am wrong though, this is one of those times I would relish being wrong lol

~ Love

20-Jun-2021 03:14:51

Daddy Roshi
Jan Member 2018

Daddy Roshi

Posts: 3,348 Adamant Posts by user Forum Profile RuneMetrics Profile
Which rewards are u referring to? If its the pet and rest emote and such that Houdini mentioned earlier we've already gotten those ones

if its the keys and such we may have already gotten ours which is what I was saying earlier but i can't really confirm that one for sure

I'm guessing the new/(old? To us) ones are for the people that enrolled in the beta when they were given the option to in the store where we were already enrolled in it so we already got the keys and such and just used them and just don't remember because it would've been a while ago now if that makes sense?

Readdressing ur original post about not having the rewards check ur pet list to see if the panther is already there or not same with the rest emote and armor override as for the keys from what I saw on Houdinis post we got the keys and such 2 years ago

Basically their getting the stuff we already got from the start now which is all making sense to me now after reading all the stuff again

If u don't have the pet and everything else unlocked then I apologize for getting ur hopes up but like I said we should already have them all
200m defence 08-10-2021


comp cape 12-19-2021

20-Jun-2021 05:33:53

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