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No longer have access..

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lRhys

lRhys

Posts: 53 Iron Posts by user Forum Profile RuneMetrics Profile
I used to have access to the beta, and when I got my new S10+ (previously owning the S7 and playing it on there) I lost access when installing and trying to play it on my new phone. No idea who I should message or ask for help.. I message support with automatic replies telling me to read up pointless topics that don't help.

06-Sep-2019 02:17:31

Daddy Roshi
Jan Member 2018

Daddy Roshi

Posts: 3,348 Adamant Posts by user Forum Profile RuneMetrics Profile
U need to log in to ur old google plus account and go into ur library and redownload ithe app from there and u should be able to get back on that's what i did when i got a new phone
200m defence 08-10-2021


comp cape 12-19-2021

06-Sep-2019 02:57:54

Arch Satanas
Apr Member 2023

Arch Satanas

Posts: 145 Iron Posts by user Forum Profile RuneMetrics Profile
Thats really bizarre. I got a new phone like 2 months ago and I had no issues. If you are using Android, the Google account that is linked to the email address which you recieved your mobile beta acceptance email should have indefinite and unlimited access to the game on any mobile device. Do you have more than one Google account? I have 2 myself that I use for Google Play and only one of them was given the beta invitation. When I went to download Runescape the other day, it said that the early access was currently full. I checked to see which of my Google accounts I was using and I realized I was on my secondary account and not my main. Once I switched to my main account, it said I was in the early access program and everything was good to go. Thats the only possible thing I can think of that could be tripping you up. "For all you know, I'm the silver in the bullet
I am the trigger that will make you all obey!"

- Slipknot

06-Sep-2019 05:06:08 - Last edited on 06-Sep-2019 05:18:17 by Arch Satanas

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