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Recent weeks others has had trouble signing in. I've compiled some solutions, please see if they work out for you

- Check for any space in your login and remove those
- Re install the app, restart phone and choose a world through browser
- Clear your browser cache and manually retype login again
- Log into OSRS website, log out, then log into OSRS mobile

Sources:
408-409-179-66194451-2-346137403
14-15-422-66195180-0-346149053
429-430-985-66194480-6-346146361
429-430-592-66192997-7-346121050
429-430-977-66194616-1-346139796 Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

25-Dec-2020 16:21:50 - Last edited on 25-Dec-2020 20:45:00 by Corder

Shrugs Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

29-Dec-2020 05:20:40

Mod Zig statement - click

yellow said

and reply there with your phone info as needed Original message details are unavailable.
Hi All,

Mod Zig here from Player Support!

Firstly, please accept my full apologies for the issues you have all been encountering whilst trying to log into Runescape and Old School mobile.

We have received a small number of players contacting us reporting the same issue and we have been working tirelessly behind the scenes get this issue resolved as soon as possible.

It would appear that the majority of the players who have experienced this issue are now back in game so I really hope that is the case for you, as well!

However! If you are still struggling to login to either Runescape Mobile or Old School Mobile, please follow these steps:

- Please do not use any auto-fill features. Please make sure to enter your login credentials manually.
- Clear cached files and Cookies
- Delete and re-install app
- Make sure your mobile device has the most up to date operating system


Additionally, the more information we have, the better! If you could please let us know the information of the device you were using, this will really help us prevent the issue in the future.

- Make and Model of mobile device

- Operating system (E.g. iOS 7 or Android 11)

- Game version, Runescape or Old School

Many Thanks!

Mod Zig
Jagex Support Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

31-Dec-2020 18:12:16 - Last edited on 31-Dec-2020 18:13:31 by Corder