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OSRS Mobile App not working

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G0dpray4u
Feb Member 2009

G0dpray4u

Posts: 26 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey. I've been a Beta tester of the app.
Since last week or so it stopped working saying that I had to update it.
Opened the playstore and now says that my mobile ain't compatible.
:( please help me out!

Samsung J5 2016

29-Nov-2018 08:36:01

Tantza

Tantza

Posts: 795 Gold Posts by user Forum Profile RuneMetrics Profile
Exactly the same problem here, I shall repost my more detailed information about this issue:

Original message details are unavailable.
I got Android 7.1.1 (Samsung Galaxy J5 2016) and been using OSRS (Beta) since 5.7.2018 already. Now after update, it started downloading the client n stopped with the error message: "Old School Runescape has encountered a problem. Your client needs updating. Opening store page..."

It didn't open the page and now when trying to search for "Old School Runescape" in Play Store, it's nowhere to be found. Tried deleting the beta version and search again, no such a luck.

Only way I found it, was through the browser and there it kept telling me that my device is not compatible with this version and wont let me download it, even though I have the latest Android updates (7.1.1, and it SHOULD BE working on 5.0 or newer) and was working perfectly for 4,5months before the recent update, on last thursday 22.11.

Neriphyra replied to my topic last weekend, saying that this issue will be shared to the team to look into, but no other reactions / Jmod replies on this big issue yet, that is blocking probably thousands of eligible users from downloading / using mobile.

Please, could this issue be handled Asap?

29-Nov-2018 16:26:19

Old Soviet

Old Soviet

Posts: 417 Silver Posts by user Forum Profile RuneMetrics Profile
Tantza said :
Exactly the same problem here, I shall repost my more detailed information about this issue:

Original message details are unavailable.
I got Android 7.1.1 (Samsung Galaxy J5 2016) and been using OSRS (Beta) since 5.7.2018 already. Now after update, it started downloading the client n stopped with the error message: "Old School Runescape has encountered a problem. Your client needs updating. Opening store page..."

It didn't open the page and now when trying to search for "Old School Runescape" in Play Store, it's nowhere to be found. Tried deleting the beta version and search again, no such a luck.

Only way I found it, was through the browser and there it kept telling me that my device is not compatible with this version and wont let me download it, even though I have the latest Android updates (7.1.1, and it SHOULD BE working on 5.0 or newer) and was working perfectly for 4,5months before the recent update, on last thursday 22.11.

Neriphyra replied to my topic last weekend, saying that this issue will be shared to the team to look into, but no other reactions / Jmod replies on this big issue yet, that is blocking probably thousands of eligible users from downloading / using mobile.

Please, could this issue be handled Asap?


I have the exact same problem i made a thread and got the same response that a ticket has been made and the issue is brought up to the Jagex team

ITS BEEN OVER A WEEK ….still my device is not compatible and no news has been given on the topic

Like Can we get some sort of update on this issue ???


I uninstalled OLD SCHOOL MOBILE BETA and went to the google store to install it again and it says its already installed and not compatible ???

Anyone know whats going on? Runescape Player since 2001

29-Nov-2018 23:30:03

Old Soviet

Old Soviet

Posts: 417 Silver Posts by user Forum Profile RuneMetrics Profile
G0dpray4u said :
I have the exact same problem. Same mobile, same Android version, same app problem. Same browser search....

And sadly its the same response ...This issue is brought to the attention of the staff its been over two weeks and not one response from any jmod or the osrs staff its absolutely ridiculous ... Runescape Player since 2001

14-Dec-2018 03:44:21

ISuckCox247
May Member 2023

ISuckCox247

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile
Old Soviet said :
G0dpray4u said :
I have the exact same problem. Same mobile, same Android version, same app problem. Same browser search....

And sadly its the same response ...This issue is brought to the attention of the staff its been over two weeks and not one response from any jmod or the osrs staff its absolutely ridiculous ...

It's weird how Jagex prioritizes new updates rather than making sure that players can play the game properly. What's the point of launching Mobile if you aren't fixing the problems that come with it? This is a huge problem for many players.

14-Dec-2018 18:46:55

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