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Login/ Authenticator Bug Thread is locked

Quick find code: 429-430-892-66185358

ManyWisdoms
Jun Member 2023

ManyWisdoms

Posts: 11 Bronze Posts by user Forum Profile RuneMetrics Profile
Today I updated my osrs app and afterwards my login information needs to be manually entered each time, the option to "remember me" seems to not be working at all.

Additionally the authenticator will not remember my device either resulting in extremely slow login attempts before constantly prompting me to look up and enter the 6 digit code. Which might not seem that bad but I normally play in many short spurts, I must have entered in at least a dozen codes so far today.

I use an iPad, wonder if others are having this issue?

21-Oct-2020 23:40:33

ManyWisdoms
Jun Member 2023

ManyWisdoms

Posts: 11 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi thanks for the quick reply. I checked it out and unfortunately it is just for help with the actual website but I exclusively use the app. I don't actually have a pc. I didn't find much on the support links at the bottom of the page either :/

22-Oct-2020 00:30:32

ManyWisdoms
Jun Member 2023

ManyWisdoms

Posts: 11 Bronze Posts by user Forum Profile RuneMetrics Profile
That may apply to me, as I normally am switching between the two. I do it very frequently though and never knew it to be an issue. I'm kinda getting used to punching the number in now lol I'll be aright till it gets addressed xD. Thank you for your help :)

22-Oct-2020 01:20:09

The F1tz
Jul Member 2020

The F1tz

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
I was also having same Authenticator issues and after deleting app and resetting phone now when I log in using my details I come up on tutorial island starting again. Same issue on my new iPad but on my older ipad I can log in fine

22-Oct-2020 13:44:25

Raw Lobbs
Nov
fmod Member
2021

Raw Lobbs

Forum Moderator Posts: 2,346 Mithril Posts by user Forum Profile RuneMetrics Profile
Receba GF br said :
Olá, meu lógin está tudo certo não está carregando corretamente , não consigo entrar em minha conta verifique por favor muito obrigado


Olá Receba, tudo bem?

Consegue especificar melhor o problema? Aparece algum tipo de mensagem durante o erro? E não consegue entrar em tua conta dentro do jogo, mas aqui no fórum consegue?

Duas outras observações, este fórum é um fórum para falantes da lingua inglesa, caso necessite de ajuda em português eu sugiro acessar o fórum brasileiro através da bandeira do Brasil no canto inferior direito da tela. Lembrando tambem de verificar as datas das postagens, este tópico por exemplo é um tópico antigo , criado por um jogador há dois anos atras. Comentando o teu problema em qualquer lugar gera apenas confusão e desordem.

Estarei trancando o tópico para evitar maiores confusões, sugiro que entre em nosso fórum pela bandeira do Brasil, conforme mencionei ac***, e procure a seção "Ajuda da Comunidade", logo crie um "Novo Tópic*". E descreva novamente o problema, tentando responder as minhas perguntas que fiz aqui.

Obrigado


--

As it is another language, and the player revived an old thread, I'm locking the thread to avoid further confusion :)
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29-Aug-2022 01:09:18

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