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MobileReset to Tutorial Island

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DSmith0599

DSmith0599

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Whenever I try to login to OSRS via the mobile app, it always sends me back to tutorial island. I have not entered anything due time fear I will lose my current account stats. Is anyone else experiencing this issue? Is there a solution being worked on?

08-Sep-2020 14:25:07

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Chartrei


Can you explain it a bit more clearly:
Is your mobile login taking you to the right account but the desktop login taking you to Tutorial Island?
Or is your desktop login taking you to the right account but the mobile login taking you to Tutorial Island?

If it is the first point, it usually means you haven't yet set a login email/password to a mobile app created account. You need to do that through the account settings while logged in through the mobile app.
If it is the second point, it means you are stumbling in to the wrong account as the mobile apps show two login options. Each of these options will take the player to a different account. Fully log out of the game and then select the other login option on the mobile login screen.
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17-Sep-2020 00:08:38

Dotty14

Dotty14

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
This same problem is happening to me I login on my iOS device and it asks me to pick a name and I’m on tutorial island. I login on my desktop and no issues. Using the same Authenticator code and user/pass code but it like there’s two different avatars tothe one login details

27-Sep-2020 13:20:34

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Dotty14


Did you create the account on a pc? on an iOS device? on an Android device?

If you created the account on a pc, you need to select "continue with RuneScape account" on the mobile login page.

If you created the account on an iOS device, you should be able to login using the "continue with Game Centre" shortcut

If you created the account on an Android device, you need to select "continue with RuneScape account" on the mobile login page.

If that doesn't help, check this:
Are you being asked for Authenticator every time you login or did you set it for 30 days?
Setting it for 30 days might mask a login issue.

Post back if the problem continues and I will post some more troubleshooting advice.
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28-Sep-2020 03:21:18

Spidoo
Apr Member 2020

Spidoo

Posts: 27 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey Malua!

I have had similar issues to the problem described above.

Short summarise:
I recently updated to iOS 14. Before the update, the mobile app worked well. After the update, it wouldn't start due to it needed an update, had to reinstall the app (did it via osrs home page). The app then loaded, but when I tried to log in it told me I needed to be on a f2p world, when I did that it logged into Tutorial Island. The account is created on pc, and the same login and password used as I always use (picked the "Continue with RuneScape account" option). Did the same with the "Trust this device for 30 days" on/off. App has also been deleted and reinstalled, the same result.

Is there any more troubleshooting advice I could try? -Spidoo

23-Oct-2020 22:40:12

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Spidoo


If you are on an iOS device and it is logging you into a brand new account on Tutorial Island it means you are now in a newly created RS account via the Game Centre shortcut login.
This glitch has been occurring for a few weeks - it stickies the login to the Game Centre account, no matter what login/password you use.

The fix is to log into this new account and add a login email then fully log out of the game.
At the next login, selecting "continue with RuneScape account" should enable you to log in to the account you really want.

Instructions: Add a login email to Game Center accounts
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24-Oct-2020 02:03:44

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