RuneScape Forum Archive | Account Hacked on Mobile

Fthfulplgrm

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile

I have been a paying customer for over 15 years now. My account was hacked within 12 hours of downloading the IOS app. They gutted my bank. The support page claims that stolen items will not be returned. I cannot find a spot to send an email. I have an authenticator and I was using mobile data, a network I considered secure. I am LIVID. I don't know who can help me here, but unfortunately I will have to leave the community if I do not feel the items I have worked hard for for many years are not safe in this company's hands and I do not have the full support of staff. Please advise.

08-Nov-2018 05:40:05

tnbpawko

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Man i feel your pain bro.. I was just recently banned for suposed botting .. And im kinda scared they wont do anything about it either .. I to just posted here in an attempt to get some type of help. But i could understand where hacked items wouldnt be replaced. If that was the case anyone could set up a planned hack and just rack up on items... It sucks but that just wouldnt be a smart move on jagex behalf. Hope you continue to play bro. Its a great game

08-Nov-2018 12:05:00

Daylight

Posts: 932 Gold Posts by user Forum Profile RuneMetrics Profile

Fthfulplgrm,

I'm sorry to hear your account was hijacked. I've seen many players posting about their accounts being compromised with the release of the mobile version.

Although you have the Authenticator active, it's important to be sure other aspects of your device and associated accounts and devices are secure. Is your registered email secure? (eg. have a separate password than your Runescape account and have 2-step authentication active) If someone can get access to your email, they can disable or change your Authenticator.

It's important to have a passcode or touch-id active on the device you're using. With the saved login info for email and runescape accounts on mobile devices, it's very easy for someone to pick up your device and access your accounts if the device is not secure when not in use.

It's also very important to have a bank pin active in-game. This prevents anyone from getting to stored valuables on your account other than whats in your inventory. A side note, Runescape will never ask for your bank pin when logging into the website, only in-game. Any website login asking for this info is a phishing site.

All the best,
Daylight

—

Good vibes and high tides.

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08-Nov-2018 16:24:30

Bigjosh10

Posts: 46 Bronze Posts by user Forum Profile RuneMetrics Profile

My main account was hacked this way. I tried mobile and didn't like it because it was old school. Not a fan of that version anymore. However my account was hacked and now its permanently banned for macroing which I know for a fact wasnt me. The ban was for old school which I DO NOT PLAY. I am so mad because of how hard I worked to get my account to where it was. All happened as soon as I removed the authenticator because I couldnt remember the info to get it setup on my new phone.

15-Oct-2019 15:22:38 - Last edited on 15-Oct-2019 15:23:31 by Bigjosh10

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Bigjosh10

After you disable Authenticator, you need to set a fresh Authenticator up on the new phone.
Instructions: Setting the Authenticator - Mobile Device

I recommend you submit an appeal against the ban.
Jagex will remove the ban if they can see clear evidence that a hijacker was using your account at the time of the offence.
Go to the Account Bans support page, read it and use the appeal button.

Bigjosh10, this post of yours is really in the wrong place for your topic.
If you have further questions, please start a thread in the Community Led Account Help forum.

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15-Oct-2019 21:53:00

Mar

2005

Aethel Wolf

Forum Moderator Posts: 23,320 Opal Posts by user Forum Profile RuneMetrics Profile

Hello Bigjosh10

It would be best to follow the advice provided by Malua.

You should create a new thread in the Account Help to raise your issues. Posting in someone else's thread may not get the help you need and it is considered thread hijacking.

Will be closing the thread as there is no response from OP since Nov 2018.

15-Oct-2019 22:00:51 - Last edited on 15-Oct-2019 22:01:04 by Aethel Wolf

Forums

Account Hacked on Mobile

Fthfulplgrm

tnbpawko

Daylight

Bigjosh10

Malua

Aethel Wolf