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Osrs mobile ban and membership

Quick find code: 429-430-684-66139942

noskillinxp
Dec Member 2019

noskillinxp

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
My account got hacked and then banned for microing. And in that process, my membership was only 9 days old at the time. Not only did i lose around 300k and who knows how much in items from the thieves.. but i lost 10 dollars in real life money. Not including the time it took for me to get my account back. I know my osrs account isnt that high of a level so shouldnt be a big deal. But my rs3 account is around 300-400. Can i get reimbursed membership? Since you guys discovered that it wasnt me who did the offense, and you cancelled my membership for something i didnt do.

22-Jan-2020 17:18:24

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there,

Membership is forfeited when an account is banned. :(

I am sorry you have lost your month of membership but account security is your responsibility.
You need to review your email and account security to make sure the hijacker does not return.
Please work through these support articles:
Securing your mobile device
Securing your account
Securing your computer - if you use a pc for Runescape too.
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22-Jan-2020 22:58:15

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