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Can** log in on Mobile

Quick find code: 429-430-50-66238398

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Kennyzdg
Mar Member 2024

Kennyzdg

Posts: 1,303 Mithril Posts by user Forum Profile RuneMetrics Profile
Not able to log in on mobile as stated in the title. If I can “log in” it crashes on the first screen before loading the world.

Update 12/9/2021-
After todays update I am not able to sign in at all.

07-Dec-2021 13:16:00 - Last edited on 09-Dec-2021 15:56:00 by Kennyzdg

Kennyzdg
Mar Member 2024

Kennyzdg

Posts: 1,303 Mithril Posts by user Forum Profile RuneMetrics Profile
I have tried reinstalling the app, reinstalling the phone iOS, and a full wipe and reinstall of the phone. No improvements. Everything worked until the most recent update (202.1).

08-Dec-2021 03:14:41 - Last edited on 08-Dec-2021 03:15:31 by Kennyzdg

Corder
Oct Member 2017

Corder

Posts: 27,893 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi, I'm just quoting Asahel Frost's reply here as it seems to be the same issue that has recently occured with iOS devices. Original message details are unavailable.
Can you raise a tech support ticket about the iPhone issue please? It will give them some information for their investigation.

Go to this page:
Improving performance
Click the "Contact us" button at the bottom.
Then "Still stuck?", "Continue", "Get in touch".
Log in if asked to.
Fill in the form, and explain the issue in the text box. Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

08-Dec-2021 09:15:07

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