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Update on the Mobile crash.

Quick find code: 429-430-41-66238545

Legendofyu
Jan Member 2023

Legendofyu

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi All there was a response that a user posted: see below

Mod Ferret (RuneScape)
8 Dec 2021, 14:35 UT*

Thank you for contacting Jagex Customer Support, Mod Ferret here to help!

We are aware of reports of this issue and our technical teams are currently investigating this as a priority.

Sadly, we don't have a timeframe for their investigation or any indication of when a fix may be implemented but I can assure you that they are working on this as we speak.

In the meantime, I have some steps for you to try which may help to reduce the impact this issue is causing.

I would recommend checking our OSRS Mobile FAQ as that has answers for a number of common questions, as well as a section to help you verify that you're using a compatible device.

If your mobile device is connected to your home network via WiFi, please ensure your router's firewall settings are set to permit the mobile client to correctly communicate with the game worlds. Please also try both WiFi and your mobile data connection to see if the problem persists on both connections. If you have access to a different WiFi connection (for example at a friend/family member's house, subject to local social distancing restrictions) you could also try that, to see if the issue remains.

If that doesn't help, please try uninstalling the client then rebooting your device before installing a fresh copy directly from the app store.

If the above steps don't help and the problems remain, we can only thank you for your patience and understanding while the team work to resolve this issue.

If there is anything else you need, please get back in touch with us here or head over to our Support Centre - we're always here to help.

Kind regards

Mod Ferret
Jagex Support

08-Dec-2021 15:19:06

Rolomullet
Jun Member 2022

Rolomullet

Posts: 318 Silver Posts by user Forum Profile RuneMetrics Profile
Game has worked fine everyday for years on my iPhone, I don’t think the FAQs will help lol.
Hopefully they can get it fixed soon. Crashes the instant I log in every time on every account.

Thanks for being on top of it though guys! Can** wait to get back to the grind

08-Dec-2021 15:45:43

Corder
Oct Member 2017

Corder

Posts: 27,893 Sapphire Posts by user Forum Profile RuneMetrics Profile
Man of Griff said :
So I got myself to fossil island to do bh runs and found out I can stay logged in there while on a lower populated world. Hope this helps other mobile users. Thanks, yep you're right it can be potentially avoided by playing outside of busy worlds/locations. Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

09-Dec-2021 08:44:23

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