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Can't login on mobile app!?

Quick find code: 429-430-342-66279671

Apr 2023

RS Junkie

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

I can't log in on mobile I choose log in with email/username it redirects me to a jagex log in I enter my details it asks for my authenticator code when I enter it, its like it's about to redirect me to the page where I click trust this device for 30 days but it just closes and reopens the osrs app and I have to enter it all in again it never lets me logon.. I've tried using WiFi and it does the same thing.. The Original: Woody Og

06-May-2023 16:16:11

Plucky Puma

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello, I have the same problem.
Ever since I connected to jagex account and accidentally logged out of mobile client, I can not log back in. I don't know if this is the cause or not.
I have tried reinstalling. Uninstalling after clearing cache and data, restarting phone and reinstalling didn't work either. I've also tried 5 different kinds of browsers to be default and different WiFi and my mobile data. None of these have worked.
The phone I am using (oppo reno 8) had no issues before the accidental logout.

22-Jun-2023 11:49:33

Edgerunners

Posts: 18 Bronze Posts by user Forum Profile RuneMetrics Profile

Please double check and ensure that you’re using the correct email/pass to log in for your Jagex account. Sometimes phones’ autosave features can be annoying and use the incorrect credentials from the pre-Jagex account era. This happened to me and I had to go into my settings to get it sorted.

Edgerunners

the Ironman

12-Jul-2023 00:55:35

Dec 2022

Espionage724

Posts: 137 Iron Posts by user Forum Profile RuneMetrics Profile

If you're on Android, install either Google Chrome or Firefox (or Fennec F-Droid). On some Android set-ups (notably LOS or other ROMs without Gapps), the default webview is AOSP and that is too limited for what RS and some apps want to do for the log-in flow.

I used Fennec F-Droid on LOS 20 without Gapps, and Chromium on a Meta Quest 2.

16-Jul-2023 16:04:59

Dec 2023

FuhrerMind

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

I can confirm hitting the 3 dot :: menu mark will give option to "Open in Chrome" which does prove to be effective to combat the login bugg with my Moto G as well, does work with the authen code too, here i thought it was due to that,

08-Aug-2023 14:16:01

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