RuneScape Forum Archive | Account hacked...

Worldtree

Posts: 49 Bronze Posts by user Forum Profile RuneMetrics Profile

My account was hacked and al my items are gone. IS there anything that can be done for me? If not I probably will just quit playing. I have never been the richest player and Iḿ not gonna grind everything back again. “When those blades cut, they cause tears that feed the well of Urdr that lies beside the world tree, and the well gives the water that keeps Yggd*asil alive, and if Yggd*asil dies then the world dies, and so the well must be kept filled and for that there must be tears.”
- Bernard Cornwell

16-Sep-2019 22:15:49

May

2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Worldtree

I am very sorry to read that your account has been accessed by a thief.
Very sadly, there is no item/gp replacement service for stuff lost to a hijack.

You need to review your security.
What state was your Authenticator in?
Was it disabled or was it still active?

If you found your Authenticator disabled, it means your email is insecure.
To re-secure your email: Keeping your email secure

If you found your Authenticator still active, it means you have been deceived into giving the hijacker permission to directly access your device. This is the only way they can bypass your Authenticator without removing it to enter the game on your account.
Something like this happens when you click on a link in the comments on social media e.g. a Twitch stream, Youtube video or Facebook page.
Information: Phishing websites and suspicious emails

If you did not have Authenticator, you really must set it up as it will protect your account from most types of hijacks.
Instructions: Setting the Authenticator - Mobile Device

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16-Sep-2019 22:47:00

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Account hacked...

Worldtree

Malua