forums.rs

Forums

forever login loop

Quick find code: 429-430-131-66233726

Touch Tablet
Jun Member 2016

Touch Tablet

Posts: 13 Bronze Posts by user Forum Profile RuneMetrics Profile
when I try logging into mobile via rs account, it just acts like it never happened and boots me back to the main login page. I tried disabling authenticator, didn't fix the issue and even linking a google account, no luck... i can log into the game no problem via desktop client, and I've been able to play mobile months before, but ever since switching phones (iPhone > Android) this problem has persisted for awhile now. if anyone knows any work arounds, please share because I do my dailies/collect my battlestaves via mobile when I'm in too much of a rush in the morning. thank you!

27-Oct-2021 09:06:20

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Touch Tablet


I am wondering whether the mobile change from iPhone to Android has something to do with it because I know that an account created on an iOS mobile will not work from an Android mobile and vice versa.

Head into account management and check the 'Linked Accounts' tab.
Is your account showing that it is linked to a Apple account? If so, unlink.

Borrow someone's iOS phone and run a test. If you can log in via the iOS phone but then, straight after, still cannot log in with your Android, it will confirm that the problem is mobile based rather than game based. If you confirm that, the only fix will be to change back to an iOS phone.
Forum Community Helper -
Information about Moderators and Community Helpers

27-Oct-2021 21:51:57

Touch Tablet
Jun Member 2016

Touch Tablet

Posts: 13 Bronze Posts by user Forum Profile RuneMetrics Profile
Negative. I have not linked any other accounts with my runescape account. (Apple, Google, Steam) I will try to find someone that has an iPhone, that will let me use it to try to login with. I've read that many other people are having this problem... it seems weird that Jagex wouldn't want to fix mobile... Mobile is a lot of players only way of playing! Well, hopefully it gets fixed soon... #letmelogin2021

EDIT; also, I find it really dumb that I may have to change my phone, to play rs... I really like android, a lot more than iOS. Just please mods, get your mobile app together, and figure this out. Thank you.

@malua

29-Oct-2021 21:11:26 - Last edited on 29-Oct-2021 21:49:45 by Touch Tablet

burtbolt
Oct Member 2021

burtbolt

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Just checking in here to confirm I'm having the exact same problem with a Pixel 6 Pro and Android 12. I haven't switch from iOS to Android and it works fine on another phone, but I get the login loop on this new one.

09-Nov-2021 23:40:32

Quick find code: 429-430-131-66233726 Back to Top