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Please choose display name???

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M3L

M3L

Posts: 480 Silver Posts by user Forum Profile RuneMetrics Profile
I can*t seem to login to osrs mobile whatsoever. I keep getting a message telling me to choose a display name. I don’t even own an account that doesn’t have a display name. I’ve tried clearing cookies, restarting my phone & reinstalling the app countless times now. I’ve tried sending jagex a ticket for help to no avail. I just get told to write a post on the forum with no further help…..
Both clicking the Game Center option and RuneScape account options give me this same message. It’s not actually letting me put in my login info….
I*m on an iPhone 7, iOS 14.8 (it’s been doing this for 3 weeks now) was like this on the previous iOS version too.
I’ve already logged into the website on all my accounts and ended game session.
Nothing I’ve done has helped and I’m lost on any other option I could possibly try at this stage.
It’s getting beyond annoying now that this issue cannot seem to be fixed.
Getting rather fed up with this issue by now! :@
Y33T.

19-Sep-2021 10:22:02

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Thank you, the image worked.
You have titled the imgur 'Pressing continue with RS account'.

Instead you need to click on the 'Continue with Game Centre' button.

Set a display name, get into the game and do tutorial then use account management to set a login email and, finally, fully log out of that account.
Fully logging out means clicking to logout and confirming that 'Yes' you do want to fully log out.

For more explanation, the instructions about how to set a login email on that unwanted account are accessed by clicking the 'Game Centre' link on the Why can't I log in to the correct account on mobile? support page.

Once you are fully logged out, you should be able to log in to one of your other accounts on your mobile.
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23-Sep-2021 14:50:18

M3L

M3L

Posts: 480 Silver Posts by user Forum Profile RuneMetrics Profile
That’s my issue, there is no way for me to logout whatsoever.
It gives me the display name error when I click to login with either option, the account tied to my Game Center already has a display name as well.
It’s literally just “bricked” like this it seems.

What I’ve tried to do to resolve the issue:
- uninstall + delete data, restart device, reinstall
- the above + clearing browser data & cookies
- install & set a different browser as default browser
- logged into the RuneScape website on all my accounts to “end session”
- update iOS
- attach an email address to Game Center account
- ticket to jagex with 0 helpful response basically telling me to just post it on this forum
- logged into all accounts through pc

I genuinely cannot think of any other option and feel like I’m just going in circles…
I really do appreciate you trying to help out though!
Y33T.

23-Sep-2021 23:57:09

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Full mobile logout process from in-game:
Click 'door' icon
Click on the 'Tap here to logout' button
Click on the 'Sign out' button
Click on the 'Yes' button

Are you doing ALL the above?

So, to repeat everything:
Click on 'Continue with Game Centre' and enter the game
It doesn't matter that the account already has a display name now.
If you haven't done Tutorial, complete it and enter the game fully.
Access the 'Account Management' menu from in-game.
Set a login email and password (you said above you have already done this).
Make sure you have verified the email address by clicking on the link Jagex sends you.
Head back into the game and fully log out as per the instructions I posted.

Please try this again as the critical part is the full log out.
After the full log out, you should be able to use the 'Continue with RuneScape account' button and log into any account you want from the mobile.
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24-Sep-2021 00:21:34

M3L

M3L

Posts: 480 Silver Posts by user Forum Profile RuneMetrics Profile
It hadn’t let me log into the game in the first place in 3 weeks. I just reinstalled the game for like the 18829281th time & after giving me the display name error somehow returned back to the main screen with my Ironman on the play now button… I have absolutely no idea how the heck this happened as I been playing said ironman on pc regularly this entire time…
Bit unfortunate the issue finally solved itself the day I got back home and have access to pc again though yikes..
Y33T.

24-Sep-2021 00:31:05

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