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Please help me. Log in problem
Quick find code: 410-411-989-66259639
Hi there
This means that you aren't using the right login for your member account when you are logging in to the game.
Are you logging in through a pc or through a mobile?
If you are logging in through a mobile , you might be logging in to a brand new, accidentally created account (it happens alot with mobile logins
).
In that case, read through this page and follow the instructions: Add a login email to third party account
If you are logging in through a pc , you might need the instructions on the Forgotten login support page.
Wendylady197
This means that you aren't using the right login for your member account when you are logging in to the game.
Are you logging in through a pc or through a mobile?
If you are logging in through a mobile , you might be logging in to a brand new, accidentally created account (it happens alot with mobile logins
).
In that case, read through this page and follow the instructions: Add a login email to third party account
If you are logging in through a pc , you might need the instructions on the Forgotten login support page.
Forum Community Helper -
Information about Moderators and Community Helpers
08-Aug-2022 01:08:09
I am so sorry this is dragging on.
I feel you should message Billing Support and get your account checked as it may need a "tweak" to get it working properly.
Go to the Credit Card issues support page and use the 'Contact Us' button with the following navigation: Contact us -> Credit / Debit card -> Confirm -> Let us know some details
Explain the problem to Billing Support and they will help you.
About the banned account problem:
How long ago was it banned? Less than three years? More than three years?
Have you tried logging in to it recently?
Did you ever try to appeal the ban?
Try logging in and checking the 'Account Status' tab. There should be a link to a ban appeal in there. If the ban date is more than three years old, use the appeal button. If the ban date is less than three years old, wait until it hits three years before using the appeal.
Next, have you secured the account since the hijack?
Change its password right away if you haven't.
If the account gets unbanned, work through these instructions: Securing your account
If the account was hijacked, the chance of your items/gp still being on the account are slim but its game progress will still be there.
I feel you should message Billing Support and get your account checked as it may need a "tweak" to get it working properly.
Go to the Credit Card issues support page and use the 'Contact Us' button with the following navigation: Contact us -> Credit / Debit card -> Confirm -> Let us know some details
Explain the problem to Billing Support and they will help you.
About the banned account problem:
How long ago was it banned? Less than three years? More than three years?
Have you tried logging in to it recently?
Did you ever try to appeal the ban?
Try logging in and checking the 'Account Status' tab. There should be a link to a ban appeal in there. If the ban date is more than three years old, use the appeal button. If the ban date is less than three years old, wait until it hits three years before using the appeal.
Next, have you secured the account since the hijack?
Change its password right away if you haven't.
If the account gets unbanned, work through these instructions: Securing your account
If the account was hijacked, the chance of your items/gp still being on the account are slim but its game progress will still be there.
Forum Community Helper -
Information about Moderators and Community Helpers
10-Aug-2022 00:44:07
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