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Support form looping

Quick find code: 410-411-978-66257536

The Herbz
Jul Member 2003

The Herbz

Posts: 1,195 Mithril Posts by user Forum Profile RuneMetrics Profile
Hi,

I'm trying to submit a support form around payments, aside from the support area being a maze (and "Contact" us buttons not actually leading you to a webform but the information you're looking at already), when I finally find and complete the support form it infinitely loops around and does not submit.

Are there any other methods of getting support?

Thanks

12-Jul-2022 13:53:16

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
The Herbz


Try clearing your browser cache then try submitting the form again.
Instructions: How to clear your browser cache

The website troubleshooting articles are: click here.

If another couple of days goes by and you still can't submit the form, please post back with the display name of the affected account and a quick summary of what you want to message about.
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12-Jul-2022 14:50:53

The Herbz
Jul Member 2003

The Herbz

Posts: 1,195 Mithril Posts by user Forum Profile RuneMetrics Profile
Clearing cache and using a different browser doesn't help.

Account is this account The Herbz and the issue is when trying to update card info I was able to get my members to update with the grandfathered rate but was unable to get the RuneMetrics Pro subscription updated with the grandfathered rate - it is only showing the full price option.

12-Jul-2022 21:16:46

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi again
The Herbz


The JMod has checked your account and has requested that you try submitting a message via the Request a Refund support page.
Use this navigation: No -> Jagex -> Request a Refund
Although a refund isn't the issue, that particular contact point seems to be the most reliable one if players are having problems with other contact points.
The form will still go through to the people that need to see it.
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16-Jul-2022 13:04:45

The Herbz
Jul Member 2003

The Herbz

Posts: 1,195 Mithril Posts by user Forum Profile RuneMetrics Profile
This form is giving me the same issue, it allows me to submit it, asks me to verify I am not a robot (which I have tried to do using an accessibility cookie, which doesn't work and with getting someone to complete the captcha), gives me the below screen and eventually loops back to asking me to confirm I am not a robot:



Have attempted to complete these forms more than 10 times now.

16-Jul-2022 15:46:05 - Last edited on 16-Jul-2022 15:48:33 by The Herbz

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