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Monena

Monena

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi,
I'm normally paying with Ideal, now it's not available for me. When I add 1 month to my basket, I go to payment options. First option was always Ideal for me. Now its BCMC. When I click Other, there is no Ideal.
What am I doing wrong?

26-Jun-2022 10:23:07

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Monena


I don't have an answer for you on this one. I know that payment methods can be changed for different countries and maybe this is what happened.

If you want to message Jagex Billing Support to ask about it, go to the iDeal payment issues support page and click on the
"we may be able to help."
hyperlink in the last sentence.
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26-Jun-2022 10:54:19

Monena

Monena

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
And back here...Support couldnt help me.
They said it was probably not available anymore, but that makes no sense. My son is living in the same town as I am, and he can make member payments with Ideal.

So something is making Jagex believe I'm not living in the Netherlands.
Language/country/region...everything is dutch.
When I google somthing, my IP adress is in the Netherlands
I removed all cookies and tracks and traces and still no Ideal payments for me.

Sure I can pay with a paysafecard, but this is totally weird and somehow I would love to get an answer lol

27-Jun-2022 10:15:06

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
edit: this reason does not apply. See below posts

Has your account had a problem with its payments before? Meaning, did a previous payment get reversed and the account go into debt?
If the account has had a payment reversal and debt, Jagex might restrict the available methods that can be used to pay.
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27-Jun-2022 12:18:01 - Last edited on 28-Jun-2022 03:15:31 by Malua

Monena

Monena

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
No, I had never problems with paying for my membership.
No debt, no nothing. This is my alt, my main has a premiership.

I downloaded RS on my phone, and tried to get a membership with Ideal. Guess what?
It worked! I have 7 days membership now, but on my PC it's still not possible to pay with Ideal.

How weird is this?

27-Jun-2022 14:04:55

Monena

Monena

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi Malua,

Thank you so much for bringing on so many options.
They don't work tho.
I tried everything, but nothing. Still the same payment options and none of them Ideal.

I tried paying for other games on my PC and Ideal is working fine there. Only Jagex isn't working.
I'm going to buy gametime with paysafecards or other cards, will try on and off to see if it's fixed somehow. It came without notice, it will leave (hopefully) without notice.

Again thank you for youre time and help, with kind regards, Ineke =)

28-Jun-2022 10:05:53

97
Nov Member 2017

97

Posts: 15,823 Opal Posts by user Forum Profile RuneMetrics Profile
Monena,

Is it possible for you to try adding membership to another account using ideal method? Could be a block on Jagex's part for the account itself. You mentioned it works for your son, so I don't believe the issue is on Jagex end as far as not accepting the payment method, may be account specific. 19 Year RS Veteran|OSRS Player
@RSN_97
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30-Jun-2022 02:21:20

Monena

Monena

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
I tried to pay with my main account, but it's the same there as here.
And it's only Jagex, that's the weird part.
Other games, or whatever payments I want to do on my PC, I can do with Ideal.
I always payed Runescape membership with Ideal, this is the first time I can't.

It's not really an problem tho, I can get me Runescape time by paysafecards or other methods.
It's just totally weird.

I did what the support said, I did what Malua told me, I did what my son told me to do. Flushdns, checking IP, empty cache and so on. Still no Ideal =)

30-Jun-2022 06:11:02

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