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Premier Membership vs Yak Trak

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Ritualis
May Member 2022

Ritualis

Posts: 95 Iron Posts by user Forum Profile RuneMetrics Profile
I just recently came back to RS and, naturally, got sucked back to full-time playing. I purchased the premier yak track because, why not? I knew I would play enough to get the most out of it.

Then, the next day (actually later that same day, game time) I realized that the way premier membership worked has changed and I can now become a premier member, even though it's the end of May. Woohoo!

One of the benefits is access to the premier yak track. I payed two bonds for this less than 24 hours ago - my question is, is there something I can do about this to get refunded or compensated in some way (skips, keys, bonds back, whatever) or am I just out of luck because I didn't realize this process had changed? Nothing on customer support seemed to tackle my question, figured I'd ask.

Thanks!

31-May-2022 21:06:57

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Fromagier


You should try the Refunds support page, using the 'Contact Us' button to navigate to a message form (going to have to answer 'No' to the "did you use the items" question).

I don't know how they will answer you on this but it's worth putting in a request. It may depend on how you sourced the Bonds that you used.
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