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Outstanding balance from hack

Quick find code: 410-411-935-66251264

INVOKANA
Sep Member 2023

INVOKANA

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
So I bought 450 keys about 5 days ago. I check my bank account and it charged me. Which is good and normal. As I try logging in today it says I have an outstanding balance and can't login. I think to myself hmm thats weird. I go to the page to see how much it is. Turns out it is $411. Now there's an issue. I haven't bought anything for that much. I then go to pay to see what I ordered and nothing pops up. As I continue with my payment there's only one payments option which is Razor gold. No idea what that is but I hit continue. Next thing I know my $411 drops to $380. on the rs page its telling me its 411 but on this page its telling me its 380. As I normally do I took screenshots. After researching what razor gold is I figured this has to be a hacking scheme. I then reach out to the support team then randomly look at the balance again. OH what now? it dropped from $411 on the rs3 home page to $380. now thats weird. I then look at my last orders and nothing seems correct. Hoping my account doesn't get lost because im 5 skills from maxing. up vote this or whatever needs to be done to get it the attention it needs. THANKS

19-Apr-2022 21:50:56

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
INVOKANA


The relevant support page is the Settle an Unpaid Balance page.
Read it and use the 'Contact Us' button at the bottom to message Billing Support to find out what the charges are for.

If you can't find any refund from Jagex in your bank account, it is possible a hijacker has used your account to commit online fraud against Jagex.
If so, you need to review your email and account security.
Work through these instructions: Securing your account

It will take Billing Support 1-2 days to reply. Don't pay the balance until you hear back from them.
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19-Apr-2022 23:40:38

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