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12mo Premier Price vs Old

Quick find code: 410-411-925-66250542

Danyl Bune

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile

I just paid USD $108.09 incl. tax for a 12mo Standard sub. Now the News says that the new 12mo Premier Membership is priced at USD $79.99. Maybe I'm stupid, but it looks to me like I paid a higher rate for the Standard sub (which they'll gladly let me keep paying under the Grandfather Rate), while they're giving new members lower prices and more for their dollar! I want a refund!

10-Apr-2022 01:30:43 - Last edited on 10-Apr-2022 01:35:43 by Danyl Bune

Sep 2021

Cargo11900

Posts: 42 Bronze Posts by user Forum Profile RuneMetrics Profile

Yeah, the annual price decreased while the monthly price increased. I have premier club membership from before all this so i'm not entirely upset. However, I can definitely see why this would be frustrating. I think they should at least included the premier benefits for individuals who already paid an annual price considering the price was significantly hire than the new price.

10-Apr-2022 03:29:14

Oct 2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hey Danyl Bune

I agree with you, a refund would be nice here! I would ask if they're able to refund 11 months, so that you're able to buy Premier Membership between May 4-5.
May 5 or 6 would be your deadline as membership rebills 3 days prior to expiry

Good luck

https://support.runescape.com/hc/en-gb/articles/360000982997-Request-a-Refund Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

10-Apr-2022 05:26:41

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hey

Danyl Bune

,

I'm one of the official Community Helpers. I've moved your thread from the General forum into the Community Led Payment Support forum. As your thread is regarding a payment issue it is better suited here.

You do need to message Billing Support as advised above by Corder.
Normally a membership is not refunded if it has started being used but it is certainly worth asking in the light of the significant changes to membership categories advised in the recent news.

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10-Apr-2022 08:44:20

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