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Maneris2

Maneris2

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
https://secure.runescape.com/m=news/c=q21Dvwb9L28/this-week-in-runescape-wars-reckoning
On this page in prime gaming drop section it says that you get 35 keys, but i only got 20, is it just members that get 35 or is it just written wrong on the website?

08-Feb-2022 18:37:21

Just_Jimbo

Just_Jimbo

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I have membership and only got the 20 keys also. According to the actual prime gaming page it is 400 runecoins and 20 keys but the patch notes state 200 runecoins and 35 keys.
It seems that they have pulled a fast one and give us the worse runecoins and not the keys that everyone wants.

08-Feb-2022 20:06:06

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hey,

I'm one of the official Community Helpers. I've moved your thread from the Community Led Account Help forum into the Community Led Payment Support forum. As your thread is regarding a payment issue it is better suited here.

It looks like the news item was a typo. The support page Prime Gaming FAQ - Rewards which has been up for months states 400 RuneCoins/20 Keys
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08-Feb-2022 21:04:44

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Russian King


The instructions about how to properly link your accounts is on the Prime Gaming FAQ - Linking Accounts support page.

The instructions about how to locate the rewards are on the Prime Gaming FAQ - Rewards support page.

If you have followed all the above instructions and still cannot find your rewards, use the 'Contact Us' button at the bottom of the 'Linking Accounts' page to get to a message form to message Billing Support.
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22-Jul-2022 00:47:50

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