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Quick query re sub renewal

Quick find code: 410-411-9-66262256

Msjax
Apr Member 2012

Msjax

Posts: 248 Silver Posts by user Forum Profile RuneMetrics Profile
Hi,
My bank recently decided to change debit card provider and I had forgotten to update my Runescape membership info.
Over the weekend, so 3 or 4 days ago, i got an email from Jagex to say that my payment had been unsuccessful and I was no longer a member.
Anyhoo, I have now updated everything and payments are back in order at the price I was paying before the card change but will I have lost my continual membership status as regards getting crowns of loyalty, etc?
I would be very grateful if someone could let me know, whether my account is likely to have lost continuity.
Very many thanks

14-Sep-2022 00:24:13

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Msjax


Did your membership drop out completely? Meaning, when you logged in was your account only able to access f2p worlds?
If so then, sadly, you will have lost continuity and your crown of loyalty eligibility will start over. :|

You don't lose the grandfathered membership price if you set up a new subscription quickly but you DO lose the membership continuity.
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14-Sep-2022 04:04:39

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