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PRIME REWARDS NOT GIVEN

Quick find code: 410-411-896-66245306

Xpurt
Apr Member 2020

Xpurt

Posts: 873 Gold Posts by user Forum Profile RuneMetrics Profile
so the other day I went to receive my 5 knowledge bombs, and it says, "successfully redeemed"
now, I normally always get it right when I accept it, log out and then log back in. My prime membership is still active and its currently linked to my Runescape account. I have been able to grab every months rewards no problem but this time, I collected and I've received nothing, but it says it was claimed. Can I please get some help? I was really conting on those 5 knowledge bombs to help me finish my 5.6! please help Jagex!

https://i.imgur.com/6KHNqY5.jpg

https://i.imgur.com/2ve2Ms3.jpg

02-Feb-2022 04:40:34 - Last edited on 02-Feb-2022 04:48:39 by Xpurt

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Do you have space in your inventory?
If you don't have space, they are added once space is available.

If you definitely have space and definitely don't have the knowledge bombs, head to the Prime Gaming FAQ - Linking Accounts support page and work through the instructions under "How do I find a missing Prime Gaming reward?"

If the instructions don't help, there is a 'Contact Us' button at the bottom of the page you can use to message Jagex Billing Support.
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02-Feb-2022 06:41:30

Xpurt
Apr Member 2020

Xpurt

Posts: 873 Gold Posts by user Forum Profile RuneMetrics Profile
yah my invo was completely empty, and I tried contacting diango. Also on the prime membership collection page is where I can contact jagex billing suppor t?

Found contact ty :)

03-Feb-2022 08:48:12 - Last edited on 03-Feb-2022 08:56:12 by Xpurt

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