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premier club not activated

Quick find code: 410-411-891-66229515

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Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Pumpkinstick


Check the 'Messages' tab in account management and you should see a message confirming the purchase.
It will say exactly what was bought.

If you cannot see a message in your 'Messages' tab it means, either, the purchase went to another account or the purchase didn't happen.

In that case, check your email for an email confirming the purchase.
The email should say the display name of the account and exactly what was bought.

If you cannot see a message on the account or find an email, contact PayPal.
If you can see a message about the purchase and everything looks correct, contact Jagex.
To contact Jagex, go to the Common PayPal Issues support page and click on the last hyperlink
"we may be able to help."

There is a contact link to PayPal on that page as well.
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19-Sep-2021 11:28:19

R3MC0_2

R3MC0_2

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
I just bought premier club on the android mobile app but my oldschool runescape account does not have the year membership added. I dont have an email or message on my account but the money is taken from my bank account. Does anyone know what happened? Skilling/PvM/Quests/Diary

15-Nov-2021 23:11:12

Bloobidydoo

Bloobidydoo

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Sorry if this is the wrong place for this.

I purchased Premier, got the confirmation email and yet nothing has happened to my account. No star, no items, nothing. I'm not sure whats going on, but I've given it a few hours to see if it would clear up and it's still acting like I never purchased it.

I checked in Marketplace>Benefits and it still just gives me the option to purchase it. I am logged into my account through Steam and I used PayPal. What should I do next?

16-Nov-2021 00:45:43

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