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Unable to make payments

Quick find code: 410-411-890-66248830

Nov 2021

Shire0_0F0lk

Posts: 22 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello,

Been trying to resubscribe from India after my 3 month membership was about to run out. I've been trying since 11th March and it's been unsuccessful. Tried with my debit card (which paid for the earlier membership), but failed. Since then, I've tried with 2 other debit cards and 4 other credit cards and all of them have failed (simply said payment rejected). The last two were from my friend's cards from his local Canadian bank and his AMEX card. I suspect my debit card failed because of new regulations introduced in the country, but I don't know why the others failed. Please do help me out here!
I'm aware of the option to submit a ticket, but since I've tried repeatedly from multiple cards, wasn't sure which one to include. So, decided to post here and hopefully get some clarity.

18-Mar-2022 14:55:11

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Shire0_0F0lk

Work through the troubleshooting points on the Credit Card issues support page.

There is a 'Contact Us' button at the bottom of the page you can use to navigate to a message form to message Billing Support.
If you are not sure which card to mention on the message form, I recommend a credit card, either MC or VISA. You might get space on the form to say you have tried multiple cards but I would not mention trying to use your friends cards.

Maybe Billing Support will know about regulations in India around making international payments. They certainly should be able to recommend a suitable payment method to you.
It could be Monday before you get a reply to your message.

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18-Mar-2022 22:12:57

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