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I need billing help very fast

Quick find code: 410-411-889-66253385

Gypsy2012
Feb Member 2006

Gypsy2012

Posts: 452 Silver Posts by user Forum Profile RuneMetrics Profile
I can't get the right answer from the endless circle of the erroneously named "Billing Support".

I have an updated credit card and all I need to do is enter my new expiration date and 3-digit security code to my account.

The "Billing Support" says I have to choose a new, a brand new subscription.

This will cause me to lose my loyalty subscription and force me to pay 149% more than I'm paying now.

I know that most of the answers on the forums is "community" driven, but I need someone that I can trust (like a mod) to give me the correct answers and help me keep my membership.

17-May-2022 20:27:49

Spearmint30
Apr Member 2012

Spearmint30

Posts: 23,350 Opal Posts by user Forum Profile RuneMetrics Profile
Hey there,

You probably found the Update your payment card support article, which does confirm that you will need to set up a new subscription with your new card details.

Please note, you have a 14 day grace period before you lose your grandfathered rate. If you're planning to do the change immediately, this should be no problem.
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Spearmint30
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Food scientists have finally managed to remove the mint flavor from gum! The ex-spearmint was a success!
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17-May-2022 21:04:41

Gypsy2012
Feb Member 2006

Gypsy2012

Posts: 452 Silver Posts by user Forum Profile RuneMetrics Profile
Please let Jagex know that I am saying some very unkind things about them that end with the phrase "...and the horse you rode in on!" And I will continue to let people know what has happened to their "LOYALTY".

17-May-2022 21:09:03

Spearmint30
Apr Member 2012

Spearmint30

Posts: 23,350 Opal Posts by user Forum Profile RuneMetrics Profile
You should not lose any loyalty perks (grandfathered rates or loyalty point accumulation) in the process, provided you establish the new rebilling agreement within 14 days of the cancelation of the existing one.
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Spearmint30
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¤
Food scientists have finally managed to remove the mint flavor from gum! The ex-spearmint was a success!
¤

17-May-2022 22:06:32

Gypsy2012
Feb Member 2006

Gypsy2012

Posts: 452 Silver Posts by user Forum Profile RuneMetrics Profile
THANK YOU MALUA!!

You've been most helpful. You're right!!! My normal membership was listed further down the screen but only AFTER I committed to pressing the link to change/update/choose a new membership.

I sincerely appreciate your help.

I also sincerely apologize to Jagex for certain phrases uttered in the heat of the moment.

Thank you, Malua, for your help.

18-May-2022 01:50:05

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