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I Yam Daddy

I Yam Daddy

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I started a monthly subscription in August, since then 2 months has passed, and I have been charged 4 times for monthly subscriptions, that is 1 or 2 more charges than I should have, depending how the renewal dates line up. I have canceled my subscription until a Jmod can get back to me (if Jmods even really exist in customer support?). I would be more than happy to renew my subscription once the billing has been fixed.

18-Oct-2019 17:51:21 - Last edited on 18-Oct-2019 17:53:41 by I Yam Daddy

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Budstud96


You need to message Billing Support to get them to check your account.

Go to the Unknown transaction support page, read it and use the 'Contact Us' button at the bottom.

The monthly subscription is charged three days before the due date each month e.g. if you started your subscription on 10th, the next month renewal would be charged on 7th and each month after would be charged on 7th.
Examine your bank account history and check the dates that you have paid since you started in August then flag the extra charge to Jagex in the message form.

Billing Support will not reply until Monday or Tuesday.
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18-Oct-2019 22:06:44

Lady Muse

Lady Muse

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi, Thanks for responding. I am definitely in the correct account but it says I am not a member despite the fact that a payment was taken on the 19th October to renew my subscription. I was not able to use RS on my mobile so I don't have a mobile account as far as I know. How do I contact billing or relevant services by email to sort this matter out?

30-Oct-2020 11:17:57

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Before you contact Billing Support check that you have a confirmation message about the payment in the 'Messages' tab in account management.
All successful payments are confirmed in there with a message.
Information page: Is your subscription active?

If there is no message in there about the payment, check any other accounts you own and check your bank account again as the money may have been returned.
Information page: Recurring subscription rebill failed

To contact Billing Support, use the 'Contact Us' button on the Recurring subscription rebill failed page, selecting either the Credit/Debit card or PayPal/Mobile buttons.
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30-Oct-2020 11:57:29

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