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Black WolfPT
Dec Member 2023

Black WolfPT

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi guys, in 30 December I bought the premier club because was missing just 1 shard for getting the gold party hat.
But I don't get the premier club membership. I had membership bought and I already have canceled that.
Thanks for help.

02-Jan-2022 09:27:23

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
The shard will be found in your inventory at first login after buying Premier Club.
If your inventory was full at the time, check your bank.
Also try talking to the Old Man outside the GE to reclaim it.

If the shard was in your bank, maybe you already counted it and needed to earn another through one of the other methods.
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02-Jan-2022 22:45:29

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
If you definitely have all the Premier Club rewards except the shard and you definitely have an email confirming that you bought Premier Club, your next step is to message Jagex Billing Support and get them to check your account.

To do that, go to the Refunds support page and use the 'Contact Us' button to navigate to a message form.
Navigation: Contact Us -> No -> Jagex -> Request a Refund
I know that a refund isn't the issue but all contacts related to Premier Club should be sent via that contact point.
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02-Jan-2022 23:51:17

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