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Help (Membership renew) Thread is locked

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Keith
Aug Member 2010

Keith

Posts: 750 Gold Posts by user Forum Profile RuneMetrics Profile
Hi, my membership failed to renew recently, and I haven't been on for a few weeks, so I had no idea. It sucks because I had a continuous membership since 2010, and now my profile picture is gone which was from rs2.

I renewed it just now as soon as I found out, but I was grandfathered in at the price of membership back in 2010 and obviously had a 6-7 year streak going, and the last thing I want to do is ruin that.

I had like 5 messages about billing failure because the card was outdated or something, and it's been a week or two. Does anyone (preferrably a jmod) know if this messed up my streak/grandfathered price? It really sucks to log in and find this, so anything will help.

I notice it still says Aug 2010 next to my name, so I don't know if that means anything.
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24-Feb-2018 00:32:43 - Last edited on 24-Feb-2018 00:33:31 by Keith

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Keith


You should message Billing Support and ask them to return your old grandfathered rate.
If it hasn't been too long (and you have a good excuse) they will probably agree to change the rate back to what it was.

Go to the Subscription Issue support page and use the 'Contact Us' button at the bottom to get through to a message form.
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24-Feb-2018 04:22:55

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30-May-2019 20:58:30

Psoc
Oct Member 2022

Psoc

Posts: 15 Bronze Posts by user Forum Profile RuneMetrics Profile
i need help my rs account was recently hack and after i got it back my membership ran out and because we stopped the visa payment on the card that was hacked i now cant find a place to insert the new visa number and i really don't want to lose my user name please please help

04-Aug-2020 21:32:33

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