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Can't get membership

Quick find code: 410-411-804-66251793

Mar 2021

paul3nzo

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello,

I have strange problem with the payment. I'm adding membership to the basket, then going to check out with PayPal. In the popup window, connect to PayPal, select preferred card and click Agree & Continue. Then it shows loading symbol, and return me back to the basket without showing any error or success messages. Money is not taken from my PayPal associated card, nor the PayPal itself (have money in both PayPal, and on associated debit card). Can anyone tell me what's going on in here?

26-Apr-2022 07:17:45

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

paulenzo 69

Work through the troubleshooting on the PayPal issues support page.

I see you currently have a membership. How did you pay?
If you paid through a mobile app, you won't be able to use PayPal to purchase additional membership until the existing membership is used up and the account returned to F2p.
The swap over in membership payment methods can cause problems.

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26-Apr-2022 10:57:08

Mar 2021

paul3nzo

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

I bought a key for 1 month subscription and redeemed the code. I tried once again paying with paypal after it expired today. Same problem. So i just used the debit card this time. Thanks for response. Have a good weekend!

26-May-2022 16:46:55

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