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Account issues… Thread is locked

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YamaSiriso
Nov Member 2021

YamaSiriso

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Since the last Yak Trak I have been trying to get help with this issues I’ve been having, I’ve twittered about, even tried seeing if there was an email. I need help because when I try to purchase bonds I can’t, it says I don’t meet the requirements even though I have a membership, then I try to upgrade to the new membership plan and it won’t let me, then I try to reset my password and it can’t find my account based on my email and I have all the recipes and game time showing I have clearly been playing the game and logged in.

I try account recovery to reset my password, it never sends me a recovery email nor can it find it. So instead I try searching for user account with my username, and nothing happened. Someone please help me. I love this game and wanna continue playing, I feel bummed that I have not been able to purchase bonds or anything and wasn’t able to complete the last yak track the way I wanted, because I could not purchase bonds even though I pay monthly ($11 a month)

Who do I contact for help with this? I can’t find a direct number or email to get to someone directly.

16-Nov-2021 05:00:20

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
YamaSiriso


The first questions to ask are how did you create your account?
Did you create it through a mobile app?
When you log in, do you always login through the app?

How do you pay for your membership?
Through the Google Play app or Apple Pay app?

I suspect you are currently paying through a mobile app and this is stopping you from being able to purchase membership directly from the website.

The app based account might also explain why you aren't getting any emails about passwords and can't search your account.

If you created the account through an app, did you ever set a login email and password to it?
If you haven't yet set a login email, the instructions start on this support page.

Lastly, you cannot search an account in account management by using its display name. Only veteran accounts (over eleven years old) have 'usernames'.
You need to use the login email or maybe the linked email to search.

If you have more questions, please post back.
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16-Nov-2021 10:47:58 - Last edited on 16-Nov-2021 10:52:16 by Malua

4 R C H 3 R
Jun Member 2023

4 R C H 3 R

Posts: 414 Silver Posts by user Forum Profile RuneMetrics Profile
can any mod or jmod help me rollover my 199 defence experience some1 else got when i got hacked and recovered my account back only to see 1 defense to 3 defense and all my items missing
this happened long ago but im just wondering if any1 is out their that could help me please its a account issue
thanks

19-Jul-2023 23:25:40

Ms Toxicity
Jul
fmod Member
2004

Ms Toxicity

Forum Moderator Posts: 78,322 Emerald Posts by user Forum Profile RuneMetrics Profile
4 R C H 3 R, whilst I appreciate that you were trying to use an existing thread to seek assistance, responding to other players' threads in the Community Led Account Help forum is not advised. As evident in this thread, the thread had no posts since 16 November 2021.

To prevent further posts of this nature, this thread is now closed.
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20-Jul-2023 01:39:12

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