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p2p paided but not recieved

Quick find code: 410-411-771-66232711

BlackerCrown

Posts: 42 Bronze Posts by user Forum Profile RuneMetrics Profile

i paided my membership on this account , the charge is on my credit card but i dont have a membership

17-Oct-2021 15:33:56

Aug 2023

Nurses

Posts: 470 Silver Posts by user Forum Profile RuneMetrics Profile

Hi BlackerCrown,

Where did you purchase the membership from? Jagex, Google Play, Apple, etc.

Have you received a message in your Runescape accounts inbox confirming your payment at all? Keep it fun, friendly, and helpful.

17-Oct-2021 22:28:46

BlackerCrown

Posts: 42 Bronze Posts by user Forum Profile RuneMetrics Profile

jagex website and no i haven't

18-Oct-2021 22:45:01

May 2023

For you too

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

ive got the allmost the same problem, but i did receive an email on my rs account that the transaction has failed, but the money is booked over to jagex so i dont get it where it did go wrong... Exploring Ironman mode

19-Oct-2021 13:09:47

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

BlackerCrown

Have you received an email confirming the purchase?
If you have, check it to see that the right account is mentioned.

You should also see a message inside the 'Messages' tab in account management.
Can you see a message in there?

If there is no message in your Messages tab, check that the email has mentioned the correct account as the membership may have gone to another account.

If there is no email or message on your account, it means the purchase failed.
Check your credit card statement again. Is the payment still showing?

Also, your posting account (BlackerCrown) is showing that it has a membership.
Is BlackerCrown the name of your account in-game?

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19-Oct-2021 23:54:44

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