forums.rs

Forums

Premier Vault Portal

Quick find code: 410-411-768-66235819

Rooh
Jan
fmod Member
2006

Rooh

Forum Moderator Posts: 40,618 Sapphire Posts by user Forum Profile RuneMetrics Profile
I bought Premier membership earlier today and can't access the Premier Vault at the GE.
The Guardian says I'm not a Premier Club Member.

I've tried just clicking on the portal and talking to The Guardian.

Is this a bug or am I missing something? :P

Also, the Artefact says I'm not a Premier Member when I try to use it (I have it from a few years ago but it doesn't work)
Who's the cat that won't cop out when there's danger all about?

15-Nov-2021 14:45:19 - Last edited on 15-Nov-2021 15:51:28 by Rooh

Rooh
Jan
fmod Member
2006

Rooh

Forum Moderator Posts: 40,618 Sapphire Posts by user Forum Profile RuneMetrics Profile
Ah, I'm not the only one then =/

Same here I have the cosmetics etc but for some reason the game thinks I'm not a Premier Member.

Maybe it takes a while for everything to work but I purchased it three hours ago.
I've tried logging out, different worlds, made sure I've banked everything etc.
Who's the cat that won't cop out when there's danger all about?

15-Nov-2021 15:09:57 - Last edited on 15-Nov-2021 15:11:06 by Rooh

Rooh
Jan
fmod Member
2006

Rooh

Forum Moderator Posts: 40,618 Sapphire Posts by user Forum Profile RuneMetrics Profile
Update: tried logging out and in as someone suggested, that didn't work... until I closed the client then restarted it.
Who's the cat that won't cop out when there's danger all about?

15-Nov-2021 16:00:22

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Rooh said :
Update: tried logging out and in as someone suggested, that didn't work... until I closed the client then restarted it. Just so we are clear: It was Jagex's suggestion to log out and log back in, as stated below :) :

"We've been able to resolve the technical issue that caused certain Premier Club rewards not to be shown to players.

You will now be able to access all of the features of Premier Club after you log out and log back in .

This will not impact any players who hadn't yet purchased Premier Club."

Source: [15-Nov] Premier Club users unable to access certain rewards .

15-Nov-2021 16:05:12

Quick find code: 410-411-768-66235819 Back to Top