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MEMBERS PAID BUT CANT ACCESS Thread is locked

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Ahzigma
Jun Member 2011

Ahzigma

Posts: 242 Silver Posts by user Forum Profile RuneMetrics Profile
Help.

I've had a active reoccurring subscription for several years now. My payment method shows as successful and I confirmed that the money left my account. However I can't access any membership content.

When in account management, it shows that I have an active membership. On mobile it tells me at the store page that I already have an active membership.

I don't know what to do.

15-Oct-2021 03:37:28

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Ahzigma


Check back in account management.
Does the membership say "recurring" or does it say "member until"

Check the 'Messages' tab.
Is the most recent payment confirmed with a message?

Has your card recently expired and been replaced with a new card?
If it has, you would need to set up a new subscription with the new card (new expiry date).
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15-Oct-2021 14:11:08

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