forums.rs

Forums

Premier Club / Login Lockout

Quick find code: 410-411-743-66236004

iQueens
Aug Member 2007

iQueens

Posts: 659 Steel Posts by user Forum Profile RuneMetrics Profile
I received a message in my RS inbox from Mod Neong and also an email regarding a discount for those affected by the login lockout and Premier ClubMembership. I bought the membership yesterday (Nov 15) and received the email and inbox message today (Nov 16). The link that is in the email and the inbox message doesn't help at all. It takes me to 'Refund' section of Customer Support, but nothing listed applies to me or this issue.

Could someone provide a helpful link to find out how to resolve this?

Thank you in advance.

16-Nov-2021 21:08:12

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, iQueens.

Since you already purchased Premier Club 2022, you ought to get in touch with Billing Support in order to receive a refund for that purchase. Once that's completed, you should be able to log in and purchase Premier Club 2022 again. It's said that if you were affected by the Login Lockout AND if you were an active Premier Club 2021 member at that time, you will be able to see the new price for those players once you log in to the Premier Club 2022 website.

All of the details and instructions on how to proceed may be found here: FAQ: PREMIER CLUB 2021/2022 .

It's required that you ask for a refund first and then, once that's completed, you will be able to proceed to purchase Premier Club 2022 with the new price for people that were affected by the Login Lockout.

16-Nov-2021 21:11:53

Quick find code: 410-411-743-66236004 Back to Top