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Payment Identification Number

Quick find code: 410-411-740-66228417

Prinzest
Jun Member 2006

Prinzest

Posts: 939 Gold Posts by user Forum Profile RuneMetrics Profile
There seems to be no way a bank can separate out payments on more than one account.
We cancelled payment on a redundant account as the bank could not see any difference between the 2 payments they cancelled both(all).
Could jagex apply an Identification Number to each account so the banks know which is which.
It might not usually be a problem but we have no password and the email address is equally redundant.

( I am now trying to fix my account and the help is not helping)

10-Sep-2021 13:06:04

Prinzest
Jun Member 2006

Prinzest

Posts: 939 Gold Posts by user Forum Profile RuneMetrics Profile
Bit late now the bank has cancelled both. It is not the cancelled account I am worried about. My account is in the free worlds and I have not got an answer to what Jagex really wants.
See my other post The help needs help.

10-Sep-2021 17:34:09

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
You still need to cancel here on the website as the bank will not inform Jagex that a cancellation has been made.
Jagex will try accessing the next payment (because they don't know about the cancellation) and they will try a number of times (daily) and keep messaging you to say the payment attempt failed.

The date format Jagex use is DD/MM/YY.
If that doesn't work try DD/MM/YYYY.
If neither of those work, follow the other instructions I left on the other thread.
If you find you still cannot get a message through and several days of attempts have passed, post the display name of the affected account here and I will flag it for you.
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10-Sep-2021 22:50:39

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