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grandfather rate

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xo Saffie xo

xo Saffie xo

Posts: 41 Bronze Posts by user Forum Profile RuneMetrics Profile
so i have lost my grandfather rate? after all these years of playing? is that what you call loyalty? i was unable to play for a few months out of the 20 years and you take my rate off me?
how do i complain further up the line? can i email accounts or some other body in jagex?

08-Aug-2021 09:40:54

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
xo Saffie xo


Players need to keep their membership continuous, even when inactive, in order to continue on the grandfathered rates.
Jagex sometimes accept excuses for a short break e.g. a few days or a week, but anything longer and the old rate is gone.
Information: Subscription Terms and Conditions , point 4 under 'Key Payment Details'

You can try a message to Billing Support to see what they say.
Start on the Refunds support page, using the 'Contact Us' button to navigate to a message form.
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08-Aug-2021 15:03:22

Mortlashad
Nov Member 2011

Mortlashad

Posts: 22 Bronze Posts by user Forum Profile RuneMetrics Profile
I have a similar question, I have had a continuous membership for YEARS. I still have an active membership with the grandfathered payment rate, however I recently had to cancel my card as my details had been stolen; as I had received my replacement card today, I attempted to update my payment information and continue my subscription, however, I can't seem to do that without entirely canceling my current subscription and paying full price for a new one. Am I missing something?

23-Oct-2021 01:33:32

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